30. What does ‘New’ learner mean?

‘New’ refers to an employee that is new to your company, in other words it is someone whose employed at your company.

The employee can either be:

  1. New to the industry and employed at your company for the very first time
  2. A person who has been transferred from another company to your company and who has not been issued with a CRICE Card at the previous company.
  3. A person who has been transferred with a valid Digital CRICE Access Card from another to company to your company.

26. I received my access information, how do I now complete the CRICE Programme?

On successfully completing the CRICE Programme (completion of steps 1 to 4) on the CRICE CAMS Mobile Application and you will receive your CRICE Certificate you will have access to your Digital CRICE Access Card.

Completion in just 4 easy steps:

Step 1: User Profile

  1. Upload a headshot (head and neck) digital picture by clicking the little camera visual that appears next to the profile picture bubble.
  2. Your pic will require verification at your first scanning by entry of a USN code which hospital gatekeeper will have.
  3. After 3 attempts your pic upload facility will blocked
  4. On completion, your screen will default to Step 2

Step 2: E-learning

  1. You must view all of the E-Learning screens to have access to the Assessment, step 3.
  2. On completion, your screen will default to Step 3

Step 3: Assessment

  1. You need to score at least 80%
  2. You are only given 3 attempts
  3. Should you fail, you will have to be re-enrolled at normal course price.
  4. On completion, your screen will default to Step 4

Step 4: Electronic Forms

  1. Click on the ‘view’ button.
  2. Complete all fields. You may partially complete, save and return to complete
  3. Click on the SUBMIT button and a green (tick) will appear if successfully submitted

25. How can I access my CRICE application?

CRICE CAMS:

  1. To access, you are required to download the CRICE CAMS Mobile Application from Google PlayStore (Android devices) or Apple Store (iOS such as iPhone and iPad) on your smartphone or tablet.
  2. Click below icons or search CRICE CAMS on the Play Store or Apple Store.
  3. On successful download, the CRICE CAMS icon will appear on your smartphone or tablet.
  4. CRICE CAMS requires access to the camera (front and back) and location (GPS) features within your phone. Please ensure that you allow access. Your permission will further be requested each time that you access a hospital facility.
  5. Your username and password would have been sent to you from an email at noreply@masoom.co.za.
  6. If unable to access, send an email to cricecams@masoom.co.za.
  7. You are required to log-out on a regular basis. To log-out, click on burger bar on top left corner and then on exit icon on bottom left corner.

24. I cannot gain access to the hospital facility as the error message says “You are already checked-in at this facility” Could you please advise?

You have scanned a Check-In Code and are trying to scan another Check-In Code; you will be required to scan a Check-Out Code before you can scan the other Check-In Code.

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.

23. I cannot gain access to the hospital facility as the error message says “You are away from actual scanned location” Could you please advise?

You might have taken a picture of the QR code and are trying to scan at a different location. All QR code a geographically tagged and are required to be scanned at the actual facility/hospital.

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.

22. I am struggling to scan a QR Code, what should I do?

Please ensure that you check the following:

  1. Uninstall and reinstall the CRICE CAMS app to refresh.
  2. You may have not completed the course, ensure you have completed training (4 steps must appear ticked)
  3. There may have been updates, and your card has been revoked and will be reinstated as soon as you complete the updates.
  4. Ensure you have given permission for the app to access your GPS location and camera.
  5. If above does not work, then click on the Contact Us button in the CRICE CAMS app and send a message.
  6. If you have resigned, your account has been deactivated.

21. How do I clear data stored on app?

Please follow below instructions:

  1. Go to Settings on your android phone
  2. Click on App and/or All Apps
  3. Find CRICE CAMS from list and click
  4. Click on Storage
  5. Click on Clear Cache first
  6. Now click on Clear data
  7. Click on OK and restart phone
  8. If above does not work, see if an update is required by the app. If not, uninstall and re-install from Playstore.