18. I cannot gain access to the hospital facility as the error message says “criteria for access not met” Could you please advise?

There are 2 reasons for denied access:

  1.  Attempt to breach level of access (blue cardholder accessing green zone).
  2. Scanning Check-out code without scanning Check-In code

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.