It means that the confidentiality undertaking was compiled based on laws of the country but that any dispute in interpretation or understanding that may arise in future can be challenged in court. Hence, in signing the agreement a CR does not give up his legal right to challenge the contents in future.
Category: faq
10. Is the CRICE Access Card only applicable to medical device companies?
No, the Digital CRICE ACCESS CARD applies to all CRs in the medical industry including IVD, medical device and pharmaceuticals. It is anticipated that pharmaceutical representatives will require the CRICE General Card as they primarily visit HCP rooms and do not enter their facilities.
Likewise, CRs who only enter Pharmacy, laboratory or radiology departments will only require CRICE General Cards.
Ask your POC to use the ‘Determine the Level of Access Requirement’ tool on their home page to ensure which CRICE Course you will qualify for.
The CRICE Access Card includes, but is not limited to, representatives from the following sectors:
- Pharmaceutical Representatives
- Consumer Representatives
- IVD Representatives
- Surgical devices Representatives
- Supplier company service engineer/technicians
- Equipment Representatives
- Health Technology Representatives
- Private Nurse Practitioners
- Sales Agents
9. I am not a Company Representative but would like to enter the medical sales profession. I would like to complete the CRICE programme. Can I?
Yes and No; Yes you may complete the e-learning component of the programme and receive Certification but No, you will not qualify to receive a Digital CRICE Access Card unless you are currently a medical sales representative representing a bona-fide company in South Africa.
8. What should I do if my CRICE Access Card has expired?
You will need to be enrolled into the CRICE Refresher course by the main CRICE point of contact (POC) at your company. Please contact your CRICE POC or if you do not know who the POC is, then consult with your manager.
7. How do Independent Sales Agents go about receiving CRICE Access Cards?
Independent Sales Agents will follow the normal enrolment procedure and will be issued with a card with the company name completed as Sales Agent. However, Masoom Training Solutions will conduct an investigation as to which companies and products the sales agent represent(s) including making contact with such companies to verify the information provided. It is essential that only authenticated company representatives are issued with a card so that we protect hospital facilities from unauthorised access
6. Can I transfer an unused CRICE Enrolment to another employee.
Effective 1 August 2016; CRICE Enrolments are no longer Transferable or Refundable irrespective of the progress status.
Masoom Training Solutions has made available a tool for your company to verify all enrolments and can check if the new recruits have been enrolled. Ask your POC to use the ‘Determine the Level of Access Requirement’ tool on their home page to ensure that you qualify for a Digital CRICE Access Card.
5. What should I do if I transfer to another company? Is my CRICE Access Card still valid?
Yes, it is still valid. However, the main Point of Contact (POC) for CRICE at your new company will need to request the transfer and pay a nominal fee. You will need to contact your POC for a transfer or if you do not know who the POC is, consult with your manager.
4. How does the Digital CRICE Access Card work?
The plastic version of the CRICE Access Card has been replaced with the Digital CRICE Access Card. All holders of valid CRICE Cards have received an email from noreply@masoom.co.za to download and access the CRICE CAMS Application from Google PlayStore or AppleStore.
CRICE Certificate: On successfully completing the CRICE Programme (completion of steps 1 to 4) on the CRICE CAMS Mobile Application you will automatically be able to view, print, download or save your CRICE Certificate and email to your POC (in CC).
Digital CRICE Access Card: On successfully completing the CRICE Programme on the CRICE CAMS Mobile Application, your Digital CRICE Access Card will automatically be activated on the CRICE CAMS Mobile Application. Use as per instructions below:
- Netcare group: Fully operational.
- On entering the hospital facility, open your CRICE CAMS app, grant permission to access your location and follow the pop-up instruction to proceed to the pharmacy.
- Click on the Digital CRICE Access Card button which opens the camera.
- Face your phone towards the QR Code and scan the QR Code as per step-by-step instructions that appear on the Pharmacy Notice.
- A ‘Checked In’ message will appear on your screen.
- All company representatives will proceed to appointment and scan any additional QR Code notices they may encounter.
- Life Healthcare: fully operational at Flora Clinic, Eugene Marais hospital and St Dominics
- On entering the hospital facility, open your CRICE CAMS app, grant permission to access your location and follow the pop-up instruction to proceed to the pharmacy.
- Click on the Digital CRICE Access Card button which opens the camera.
- Face your phone towards the QR Code and scan the QR Code as per step-by-step instructions that appear on the Pharmacy Notice.
- A ‘Checked In’ message will appear on your screen.
- All company representatives will proceed to appointment and scan any additional QR Code notices they may encounter.
- If QR Code scan is unsuccessful, check the following:
- Uninstall and reinstall the CRICE CAMS app to refresh.
- Ensure you have completed training (4 steps must appear ticked)
- There may have been updates, and your card has been revoked and will be reinstated as soon as you complete the updates.
- Ensure you have given permission for the app to access your GPS location and camera.
- If above does not work, then click on the Contact Us button in the CRICE CAMS app and send a message.
Life Healthcare: partial use at this point (apart from above pilot sites)
- Follow routine Life Healthcare hospital access policy.
- Report to gatekeeper and show Digital CRICE Access Card instead of plastic card. Report any issues that may arise using Contact Us button.
- QR Codes will NOT be tested at this point in time
- Wilmed Park Hospital: Fully operational
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- On entering the hospital facility, open your CRICE CAMS app, grant permission to access your location and follow the pop-up instruction to proceed to the gatekeeper.
- The gatekeeper will be in possession of a printed or electronic copy of a QR Code.
- Click on the Digital CRICE Access Card button which opens the camera.
- Face your phone towards the QR Code and a ‘Checked In’ message will appear on your screen.
- Likewise on check-out, report to correct gatekeeper and scan check out QR Code. 4. Mediclinic Hospital Group:Partial use at this point
- Follow routine Mediclinic hospital access policy and report to the gatekeeper as specified in their policy
- Show Digital CRICE Access Card and report any issues that may arise using the Contact Us button.
- QR Codes will NOT be tested at this point in time
- Likewise on check-out, report to correct gatekeeper and scan check out QR Code 5. Zuid Afrikaans Hospital: Fully operational
- On entering the hospital facility, open your CRICE CAMS app, grant permission to access your location and follow the pop-up instruction to proceed to the gatekeeper.
- The gatekeeper will be in possession of a printed or electronic copy of a QR Code.
- Click on the Digital CRICE Access Card button which opens the camera.
- Face your phone towards the QR Code and a ‘Checked In’ message will appear on your screen. 6. Public Hospitals: we are in phase 3 and still in setting up, therefore CRICE Digital Access card is not yet in use.
3. Is the CRICE Access Card applicable only to sales representative? Are Clinical Research Associates (CRAs) required to do the CRICE training?
The Digital CRICE Access Card is applicable to any person representing the company and entering the clinical environment.
CRA’s who visit HCP rooms to monitor/audit clinical research within facilities are not required to complete the training, as sufficient policies exist to provide adequate protection to trial participants. However, CRA’s who may be required to enter clinical environments beyond the HCP rooms (such as ward, ICU etc) are required to complete the CRICE Excluding Sterile Field programme.
2b. Will the CRICE Access Card be valid for other hospital groups should they also require controlled access to their facilities?
Yes, SAMED has envisioned a centralized implementation of the CRICE Access Card and will work closely with MTS to incorporate various hospital group requirements into the CRICE Programme with no additional cost to the company.